Avfuel Corporation has officially launched its online Avfuel Customer Service Training (ACST), offering its Network FBOs an invaluable resource to boost their level of service to a world-class level.
The Avfuel Customer Service Training is designed to address issues specific to aviation-related businesses. It offers content that can be applied directly to FBOs, so operations can start putting these best methods into practice immediately. FBO staff members will learn about the importance of fostering and contributing to their company’s culture and brand, some key service essentials, and how to truly amaze and wow their customers.
“We received such positive feedback concerning our on-site customer service training that we felt it was important to add it as an online resource; that way, all our FBOs have access to it,” said Buffey Muth, Avfuel’s marketing manager. “When it comes down to it, fuel is fuel—it’s often not the commodity that sets the FBO apart from its competition, it’s the FBO’s level of service and the way it makes its guests feel. This tool will help teach our branded FBOs how to better differentiate themselves from their competition while also providing an enhanced experience for pilots and their passengers.”
The ACST is available to Avfuel-branded FBOs as part of the overall Avfuel Training System, including rampside, front counter and customer service courses. Those with a current subscription now have access to the customer service portion, and those who subscribe to the Avfuel Training System moving forward will also gain access to the ACST.
The courses are user friendly, requiring virtually no management on the part of the FBO. The ACST utilizes videos, downloadable course materials and online quizzes for ease of use. FBO staff can independently take the courses as time permits; it’s ideal for both new hires and seasoned management staff.
For more information on Avfuel’s training resources, visit avfueltraining.com.